Strategy and Design

Assessment and Planning

Sovos helps you identify why and how social computing concepts can accelerate performance in the context of organizations goals and business objectives. With respect to performance acceleration, the collaborative and transactional data needs of groups such as sales, marketing, suppliers differ significantly. Our approach to strategy is predicated on the a deep understanding of how these constituencies want to interact internally as well as with each other, the right balance of process and social to improve output and the unique participation incentives that need to be considered to accelerate performance.

Our services include:

• Prioritizing process and functional pain points where social concepts can accelerate performance
• Aligning revenue enhancement, process improvement and cost reduction opportunities with potential execution paths
• Aligning available social metrics with business performance goals to measure real value
• Identifying programmatic opportunities, risk mitigation and interaction design requirements for success
• Designing an execution road map and plan: Voice of Customer/Partner/Employee assesements, Segmentation Research, Competitive Assessments, Process Diagnostics.
• Functional Specifications to ensure follow through

Technology Strategy and Sourcing

We appreciate that you have existing investments in Custom Applications, CRM, Content Management, Intranet and ERP solutions. Whilst we truly believe that social computing constructs can show significant benefit, we gain nothing by casting new investment in social computing software as the cure all. Our strategy teams work with you to leverage existing investments where applicable, but yet articulate where social computing constructs and software can truly drive performance and serve as a better fit. Business performance objectives and user needs first — technology second.

Our Services include:

• Designing the appropriate technology solutions architecture to execute on the business plan
• Identifying where existing investments can be leveraged or reused to support business executives.
• Assessing the application landscape and technology selection
• Integration requirements between existing and social enterprise systems to support performance objectives
• Technology specifications to reduce implementation risk

Experience Design

First impressions are lasting impressions and participants decide early on if the solution is designed to a) help them perform better and b) conform to how they prefer to work. Our experience design leads work as part of the strategy and execution planning sessions to mitigate adoption risk by identifying and working through user experience nits, early on.

Our Services include:

• User Experience Strategy and Interaction Design
• Wire framing, Rapid prototyping and Usability Testing
• Brand care taking and extension to conform to organizational standards
• Complex web production for on premise solutions and cloud based services

Implementation and Program Optimisation

Development and Integration Services

Our team of developers work closely with our solution design specialists and your internal IT teams to leverage both commercial open and closed systems that deliver on the social design promise. We also work with a network of specialists partners that bring a deep understanding of traditional ERP and CRM application integration to ensure a seamless user experience that spans both process and social, keeping user experience at the forefront of every initiative.

Program Optimization and Continuity

We work with you to articulate "whats in it for me" messaging that's critical for each group and participant early one to reduce adoption risk. Over the life of the program, metrics need to be adjusted to meet new business realities and our functional leads ensure that social software investments continue to support business goals as market conditions evolve.

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